Last updated: August 27, 2026

Who we are

This Privacy Policy describes how Shop With Aunty Madiroo (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from auntymadiroo.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Information We Collect

The types of personal information we obtain depend on how you interact with our Site:

Usage & Device Data: Automatically collected data including IP address, browser type, device information, and interactions on our site via standard cookies.

  • Contact & Delivery Details: Your first name, last name, phone number, email address, delivery road/area, specific dropoff location, and detailed delivery instructions.
  • Order Information: Items viewed, items added to cart, purchase history, order number, and payment confirmation status.
  • Account Information: Login credentials, username, and password if you create an account.
  • Customer Support Communications: Details and messages you share when contacting us regarding orders, pre-orders, returns, or product inquiries.
  • Usage & Device Data: Automatically collected data including IP address, browser type, device information, and interactions on our site via standard cookies.

2. How We Use Your Personal Information

  • Order Fulfillment & Delivery: To process your transactions, calculate local shipping rates, coordinate with our delivery riders/couriers, and send order confirmations and receipt emails.
  • Customer Care: To respond to questions, manage returns/exchanges, track pre-orders, and provide live support.
  • Security & Fraud Prevention: To verify authentic transactions, prevent fraudulent orders, and safeguard your account data.
  • Service Improvement & Marketing: To optimize website performance, improve user experience, and send occasional promotional updates (which you can opt out of at any time).

3. Payment Processing & Third-Party Sharing

We do not store or have access to your sensitive financial credentials (such as your full M-PESA PIN, credit card CVV, or banking passwords).

Your information is only shared with trusted third parties strictly necessary to deliver our services:

Legal Compliance: Where required by Kenyan law or regulatory authorities to protect against fraud or unauthorized activity.

Payment Gateways (e.g., Pesapal / Lipa Na M-PESA): To securely process payment transactions.

Logistics & Delivery Riders: Your contact number, name, and delivery instructions are shared solely to ensure prompt doorstep delivery.

4. Cookies and Tracking

We use cookies to keep track of items in your shopping cart, remember your browsing preferences, and analyze site traffic to improve our store. You can manage or disable cookies through your individual browser settings, though some checkout functions may require cookies to operate smoothly.

5. Data Security & Retention

We implement industry-standard security measures to safeguard your personal details. We retain your transaction and order data only as long as necessary to maintain accurate records, satisfy tax and legal obligations, and resolve customer support or warranty matters.

6. Your Rights

You have the right to:

Opt out of marketing and promotional communications at any time.

  • Access the personal data we hold about you.
  • Request corrections to any outdated or inaccurate information.
  • Request the deletion of your account and personal details from our active records.
  • Opt out of marketing and promotional communications at any time.

7. Contact Us

f you have any questions regarding this Privacy Policy, wish to update your details, or want to exercise any of your data rights, please reach out to us:

  • Email: inquiries@auntymadiroo.com
  • Physical Address: Aunty Madiroo, Nacico Chambers, 1st Floor, Along Moi Avenue, Nairobi, Kenya