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Eligibility for Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn, unused, and unwashed.
  • With all original tags and protective seals attached.
  • In its original product packaging.
  • Accompanied by the receipt, invoice, or order proof of purchase.

To start a return, contact us at inquiries@auntymadiroo.com.

If your return is accepted, we will send you detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Damages and Issues

Please inspect your order upon reception and contact us immediately at inquiries@auntymadiroo.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right right away.

Exceptions & Non-Returnable Items

Certain types of items cannot be returned:

  • Personal Care & Beauty Goods: Items such as beauty products, cosmetics, and opened perfumes cannot be returned for health and hygiene reasons.
  • Custom & Pre-Order Products: Special orders, pre-orders sourced on demand, or personalized items.
  • Perishable Goods: Food, flowers, or plants.
  • Hazardous Materials: Flammable liquids, chemicals, or gases.
  • Sale Items & Gift Cards: Unfortunately, we cannot accept returns on sale items, clearance offers, or gift cards.

If you have questions or concerns about a specific item, please reach out to us before purchasing.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item or request an exchange confirmation via email.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • If approved, you will be automatically refunded via your original payment method (or M-PESA/Store Credit) within 10 business days.
  • If more than 15 business days have passed since we approved your return and you have not received it yet, please contact us immediately at inquiries@auntymadiroo.com.

Need help?

Contact us at inquiries@auntymadiroo.com for questions related to refunds and returns.